Step 4: Develop an Action Plan

Utilise all the information you have gathered from your baseline checklists, stakeholders, and partners to create your action plan. Effective age-friendly plans rely on several guiding principles, including:

  • Local community-based approaches that use existing resources.
  • Utilise engagement form the community, policy makers, researchers, and politicians.
  • Building local capacity, including building the ability to map community services and infrastructure.
  • Action approaches that reflect the diversity of older people.
  • Changing attitudes towards ageing to a positive view.

Use the sample action plan template below and start co-designing actions with your stakeholders (QLD Government, 2020, p.16).

Sample Action Plan Template:

Actions Responsible Due date Resources and support Needed resources Potential barriers Communication tactics Indicators
What needs to be done with these tasks? Who will be responsible for the task completion? By what date will the action be done? Available resources Needed resources What individuals and organisations might resist? How? What individuals and organisations should be informed about/involved with these tasks? What indicators have been identified to measure progress?
















The aim is to agree on at least 3-5 action items for you plan. Make sure the plan is simple with clear tasks, outcomes, timeframes, and responsibilities and that each task is linked to the appropriate stakeholder/s. When agreeing on your actions, make sure to ask these 3 questions:

  1. Can the proposed actions be done within the timeframe?
  2. Can we measure what is done, can we utilise qualitative and quantitative tests to judge the level of success?
  3. Do we have the resources do to this or can we bring them in?

If the answer to any of these questions is “NO”, then put the idea into a “wish list” and move on to the next action idea; don’t get stuck.

Examples of existing age-friendly community support and health services initiatives (QLD Gov, 2017):

  • Promoting/advertising the existing community and health care services available to elderly.
  • Better training on how community and health staff can meet the needs of the elderly.
  • Promoting the value of older people through community education programs (e.g. addressing ageism, respect, and acceptance).
  • Affordable and accessible transport available for elderly to use to and from medical appointments.



– QLD Government. (2020). Queensland: An age-friendly community toolkit.

– QLD Government. (2017). Queensland: an age-friendly community.